WardConnect is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform. By accessing or using WardConnect, you agree to the terms of this policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
- For parents: Name, email address, phone number, and details about the child (e.g., name, school, and class).
- For schools: Name of the institution, contact details, and administrative user information.
b. Usage Information
- Device information, IP address, and log data to improve user experience and troubleshoot technical issues.
c. Financial Information
- Information related to subscription payments for schools and usage of the Fees Planner for parents (e.g., payment schedules).
2. How We Use Your Information
WardConnect uses your information to:
- Provide core features such as terminal reports, school announcements, and fees planning.
- Improve the platform by analyzing user interactions and feedback.
- Communicate with users about updates, notifications, and support inquiries.
- Facilitate financial planning through the Fees Planner.
- Ensure platform security and prevent unauthorized access.
3. Sharing of Information
We do not sell or share your personal information with third parties, except in the following situations:
- With Your Consent: When you explicitly approve the sharing of your information.
- With Schools: To facilitate communication and access to relevant student data.
- For Legal Compliance: If required by law or to protect the rights of WardConnect and its users.
- With Service Providers: Trusted third parties who assist in operating the platform, such as payment processors, under strict confidentiality agreements.
4. Data Security
We implement robust security measures to protect your data, including:
- Secure servers to store information.
- Encryption protocols to protect sensitive data.
- Regular monitoring for potential vulnerabilities and threats.
However, no system is completely secure, and we cannot guarantee absolute security of your data. Users are responsible for safeguarding their account credentials.
5. Your Rights
As a user, you have the following rights regarding your personal information:
- Access: Request access to the data we collect about you.
- Correction: Update or correct your personal information.
- Deletion: Request the deletion of your account and associated data (subject to legal and operational requirements).
- Consent Withdrawal: Revoke consent for data usage where applicable.
To exercise these rights, contact us at info@wardconnectapp.com or +(233) 55-707-9665.
6. Retention of Data
We retain your data for as long as necessary to:
- Provide the services outlined in this policy.
- Comply with legal obligations.
- Resolve disputes and enforce our agreements.
7. Children’s Privacy
WardConnect collects and processes student data through schools and parents. We require schools and parents to ensure compliance with applicable laws when sharing children’s information.
8. Third-Party Links
WardConnect may include links to third-party websites or services. We are not responsible for the privacy practices or content of these external platforms. Users should review their privacy policies before engaging with them.
9. Changes to the Privacy Policy
We may update this Privacy Policy periodically. Users will be notified of significant changes through the platform or via email. Continued use of the platform constitutes acceptance of the revised policy.
10. Contact Information
For questions or concerns about this Privacy Policy, please contact us:
- Email: info@wardconnectapp.com
- Phone: +(233) 55-707-9665
Thank you for trusting WardConnect to enhance education through seamless connections. We are dedicated to protecting your privacy.